HD99 Privacy Policy — Our Commitment to Keeping Your Data Safe

1. Introduction

HD99 (referred to as "we", "us", or "HD99") deeply respects your privacy. This Privacy Policy Explains what information we collect when you use our website or mobile application, how we use it, and how we protect your privacy.

By creating an account on HD99 or using our services, you agree to this Privacy Policyby using our services, you consent to the collection and use of information as described. This policy should be read alongside our Terms & Conditionstogether with.

We adhere to international data protection standards and continuously strengthen our security measures. Your trust is our most valuable asset.

2. What Information We Collect

HD99 collects two types of data — what you provide directly, and what is automatically collected while you use the platform.

2.1 Information You Provide Directly

• Registration Details: Full name, email address, mobile number, date of birth, and residential address.
• Identity Verification (KYC): Copy of national ID, passport, or driving licence.
• Payment Information: bKash, Nagad, or Rocket number; bank account details.
• Support Contact: Information provided when contacting us via live chat, email, or phone.
• Preferences & Settings: Your gaming preferences, notification settings, and language preferences.

2.2 Automatically Collected Data

• Device Information: IP address, browser type and version, operating system, device identifier.
• Usage Information: Page visits, clicks, session duration, betting history, and gaming activity.
• Location Information: Approximate geographic location (based on IP address).
• Cookies & Tracking: Information collected through cookies, web beacons, and similar technologies.

2.3 Data Collection Summary

Data Type	Purpose of Collection	Mandatory?
Name & Email	Account Creation & Communication	Yes
Mobile Number	Two-Factor Authentication	Yes
National ID	KYC Verification & Anti-Money Laundering	Yes, for withdrawals
Payment Information	Processing Deposits & Withdrawals	Yes for Transactions
IP Address	Security & Fraud Prevention	Automatic
Cookies	Improving User Experience	Partially Optional

3. How We Use Your Information

HD99 uses collected data solely for specific, legitimate purposes. It is never used for unrelated or unauthorized purposes.

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Processing betting, gaming, deposits, and withdrawals.
• Customer Support: Fast resolution of your questions and complaints.
• Security & Fraud Prevention: Detecting unusual activity and taking preventive measures.
• Legal Compliance: Compliance with anti-money laundering laws and other regulatory obligations.
• Personalized Experience: Showing games and offers tailored to your preferences.
• Marketing Communications: Sending promotions and new offers with your consent.
• Platform Development: Analyzing user behavior to continuously improve our services.

4. Who We Share Your Information With

HD99 never sells your personal data or shares it with advertisers. However, limited information may be shared in the following circumstances:

4.1 Trusted Service Partners

Only the necessary data is shared with payment processors, KYC verification providers, and game software suppliers. These partners operate under strict confidentiality agreements and may not use the data they receive for any other purpose.

4.2 Legal Requirements

Data may be disclosed to relevant authorities to comply with court orders, requests from government regulators, or anti-money laundering laws. In such cases, we share only the minimum information necessary.

4.3 Business Changes

In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity. We will notify users in advance should this occur.

5. Cookie Policy

HD99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and other personalized configurations.
• Analytics Cookies: Helps us understand which pages get the most traffic and where improvements are needed.
• Marketing Cookies: Used to show relevant offers and promotions. You can opt out of these at any time.

5.2 Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. Data Security Measures

HD99 follows the highest industry security standards to protect your information. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted through the website and app is fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Protecting servers and data from cyber attacks.
• Regular Security Audits: Regular security testing conducted by third-party experts.
• Data Backup: All data is regularly stored in encrypted backups.
• Restricted Access: Only authorized personnel have access to the data they need.
• Incident Response Plan: A dedicated team ready to respond quickly in the event of a security breach.

7. Data Retention Period

HD99 does not retain your information longer than necessary. However, certain data must be kept for a specified period due to legal obligations:

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Transaction Records: A minimum of 7 years, as required by financial regulations.
• KYC Documents: Up to 5 years, in compliance with anti-money laundering laws.
• Support Conversations: Up to 2 years after the issue is resolved.
• Logs & Analytics: Automatically deleted after 12 months.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

8. Your Rights

You have full control over your own data. HD99 provides you with the following rights:

9. Children's Privacy

HD99 strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. Age verification is mandatory at registration and is reconfirmed during the KYC process.

If we become aware that a minor's information has been collected inadvertently, the account will be closed immediately and all collected data will be deleted. If you believe a minor is using our platform, please notify us at support@hd99.ws.

10. International Data Transfers

HD99's servers and data centers may be located in multiple countries, meaning your data may be processed or stored outside your home country. Regardless of where your data is transferred, we ensure the same level of protection applies.

For international transfers, we ensure that:

• The recipient country has adequate data protection laws in place.
• All recipient parties are bound by strict confidentiality agreements.
• International data protection standards are followed.

11. Changes to the Privacy Policy

HD99 reserves the right to update this Privacy Policy may update. For significant changes, we will:

• A notification will be sent to your registered email.
• We will display a clear notice on the platform.
• We will update the "Last Updated" date at the top of the page.

Continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page regularly.

12. Contact

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

• Email: support@hd99.ws
• Live Chat: Available on the platform 24/7
• Response time: Typically within 72 hours

Requests to delete or correct data will be completed within 30 days of identity verification.